Return Policy – Nexttopix

Effective Date: August 25, 2025

Discover Nexttopix’s Return Policy, effective from August 25, 2025. Learn how to return products, request refunds, and ensure a smooth shopping experience when purchasing premium phone accessories.

At Nexttopix, we are committed to providing you with high-quality mobile accessories. However, if for any reason you’re not completely satisfied with your purchase, our Return Policy allows you to return items in accordance with our guidelines. Please read the following terms carefully.

1. Eligibility for ReturnsWe accept returns for products that meet the following conditions:

  • Products must be unused, in original packaging, and in resellable condition.

  • Returns must be made within 14 days from the date of receipt.

  • Proof of purchase (order number, receipt) must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products marked as final sale or clearance.

  • Items that have been used, damaged, or altered in any way.

  • Products that are part of personalized or custom-made orders.

3. How to Return Items

To return an item, please follow these steps:

  1. Contact our customer service team at support@nexttopix.com or call 078 0796 0352 to initiate your return request.

  2. Provide your order number and reason for return.

  3. Our team will send you a return authorization and instructions on how to return the product.

  4. Please ship the product back to the address provided, ensuring it is properly packed to avoid damage during transit.

Return Address:
Nexttopix Returns
66 Great Western Road,
Longburton, United Kingdom

4. Refund Process

Once we receive your returned product and verify its condition, we will process your refund:

  • Refund Method: The refund will be issued to the original payment method.

  • Processing Time: Refunds typically take 5–7 business days to process, depending on the payment provider.

  • Shipping costs are non-refundable, except in cases where the return is due to an error on our part.

5. Exchange Policy

We do not offer direct exchanges. If you’d like a different product, please return the item as per our return policy and place a new order.

6. Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us immediately within 48 hours of receiving the product. We will arrange for a replacement or refund depending on the nature of the issue.

7. Customer Rights

Under UK consumer law, you have the right to a full refund for faulty or misrepresented products. If your product does not meet the standards promised or fails within a reasonable period, you are entitled to a replacement, repair, or refund.

8. Policy Updates

We may update this policy from time to time. Any changes will be published on our website, and the updated policy will take effect immediately.

📍 Nexttopix Headquarters
66 Great Western Road, Longburton, United Kingdom
🌐 www.nexttopix.com